BLACKLISTED CUSTOMERS

About Blacklisted People On Our Website

The customers listed on this page are people who have previously used our services but subsequently failed to honour their commitments, behaved dishonestly, or caused serious problems in their dealings with Offroad Vietnam. Unfortunately, situations like these can be particularly disappointing for a small, locally owned business in Vietnam.

We have always worked hard to build trust and long-term relationships with our customers, and you can read what our customers have said about us here. In return, we also expect honesty, respect, and good faith from our customers. The vast majority of people we work with are trustworthy, kind, and friendly. However, in the cases listed below, we recommend that other businesses and service providers exercise caution when dealing with these individuals.

For serious cases, we reserve the right to refuse future bookings, block access to our services, or decline to answer further enquiries. This allows us to protect our staff, business, partners, and other customers from repeated problems.

We did not originally want to create a blacklisted customers page. However, after considering the potential impact that dishonest or irresponsible behaviour could have on other businesses, we decided that it was better to be transparent. This type of information is not normally found on commercial websites, but we believe that being clear about our experiences can help prevent similar problems in the future.

The reasons for blacklisting vary from case to case and are explained below. Where possible, we also provide an appropriate solution or way to resolve the issue. Our intention is not to create unnecessary conflict, but to protect our business and encourage fair and honest dealings.

We also regularly review this page. Customers can be removed from our blacklist once the underlying problem has been resolved and any outstanding obligations have been properly settled. Our preference is always to resolve disagreements fairly and return to a normal business relationship whenever this is possible.

Blacklisted People

Arminas Brazauskas (Lithuania) – The dishonest blacklisted

Phone/WhatsApp: +37060215406

This guy hired our 2018 Honda Blade in excellent condition. He rode for two months in Vietnam from Hanoi and on the very last day, he parked this rental bike on the pavement at Fu Rong Hua restaurant near Hoan Kiem lake. He should send it to a paid parking just across the road, he should know this as he’d been riding for two months in Vietnam. When he came back, the bike was gone, maybe it’s stolen or taken to the police station. He promised to go find it but then kept quiet, and didn’t respond to messages. We agreed to give him a discount on the bike value with the rental he paid which is a good thing for him.

We have done everything we could on the first day from giving him instructions for safe riding in Vietnam and took him out of Hanoi for free.

Solution: Pay 600$US as agreed.

Richard Charles Zeitlin (England) – The worst blacklisted

Haywards Heath, Mid Sussex District of West Sussex, England.
Email: [email protected]
Facebook: https://www.facebook.com/848770149

This young chap hired a Honda dual enduro from us in November 2019. He agreed to return the bike in Hanoi and rode in Vietnam only and planned to return in early December. However, he illegally crossed into China from Ha Giang and get his bike confiscated by the Chinese police which is totally his fault. He explained that he didn’t have Google Maps directions (an unacceptable excuse) because there is a big sign that doesn’t allow riders to ride across. He’s lucky enough not to be put in jail. The Chinese laws are very strict and there is no way to retrieve the bike back. Despite several reminders, he didn’t pay for the replacement of the bike or even his extension of the bike hire or found a way to return it.

We already reported his illegal actions to the British Embassy in Hanoi, The Chinese Embassy in Hanoi, the local police, the Department of Immigration, and his school. He will be refused a future visa to Vietnam and China and will be arrested if he transits or lands anywhere in Vietnam or China unless he pays for the bike.

This coward studies MBA at the London School of Business & Finance and we can imagine what kind of businessman he will be in the future! What a shame.

Henry PIP Jarvis (England) – The worst blacklisted

Willow Cottage Farm, Brightling Road, RobertsBridge, TN32 5EJ, East Sussex, England.
Mobile: +447957276646

This young guy hired a Honda off-road motorbike from us in November 2019. He agreed to return the bike in Hanoi and rode in Vietnam only and planned to return in early December. However, he illegally crossed into China from Ha Giang and get his bike confiscated by the Chinese police which is totally his fault. He’s lucky enough not to be put in jail. The Chinese laws are very strict and there is no way to retrieve the bike back. Despite several reminders, he didn’t pay for the replacement of the bike or even his extension of the bike hire or found a way to return it.

We already reported his illegal actions to the British Embassy in Hanoi, The Chinese Embassy in Hanoi, the local police, the Department of Immigration, and the Driver and Vehicle Licensing Agency (DVLA) in the UK. He will be refused a future visa to Vietnam and China and will be arrested if he transits or lands anywhere in Vietnam or China unless he pays for the bike.

Antony Lane (Australia)

From Armidale, Australia.
Email: [email protected] and [email protected]
Mobile: +61402241272
Facebook: https://www.facebook.com/antony.lane.549

This man rented a Honda Wave RSX110 semi-automatic scooter from us in February 2016. He agreed to use the bike in Hanoi only. However, he gave the bike to his twin brother who rode all the way from Hanoi to HCMC and left it there. Despite several reminders, he didn’t pay for the bike hire from May 2017 or found a way to return it. Many of the people who used to be his friends also confirmed that he owed them money. Worst, he lied to some girlfriends who he introduced as “wives”!

He lied in the email with a promise to pay. We already reported his actions to the police and the Department of Immigration. He will be refused a future visa to Vietnam and will be arrested if he transits or lands anywhere in Vietnam.

Nicholas Urban (Germany)

From Landshut, Germany. Currently lives in Bruneck, Italy.
Email: [email protected]

This young man and his girlfriend rented a Honda XR125 dirt bike from us in early August 2016. We forgot to remind them of the outstanding balance of 2 million VN Dongs (~90$US). He rode the bike and his girlfriend was on the back. He hit something and damaged the front rim of the bike. However, he was not honest about it. We trust them and didn’t check the wheel until we brought to a washing shop. It’s okay and was our ignorance.

Then we sent an email and message via Facebook and ask him to pay the balance. He promised to pay but despite many follow-ups, he didn’t deliver his words. It’s a shame that for only 90$US he lied to people from a developing country like Vietnam. Imagine what he will do with a bigger amount of money. Not just money, he’s never honest about what he did to the front wheel.

Solution: Pay 90$US!

Storm Gray & Sundar Ritter (Australia)

Address: Hippy Shack
Nimbin, NSW 2480
Email: [email protected]
Facebook: https://www.facebook.com/storm.gray.10 and https://www.facebook.com/sundar.ritter

This person (left) and his friend (Sundar Ritter, on the right) hired two Honda XL dirt bikes in March 2013. We did everything to support them to have a great trip, from changing a broken bike, talked with local people and helped with solving two accidents they had in just five days! We were kind enough not to keep their passports because they needed on the road. After returning to Hanoi, they agreed to pay replacements for broken parts plus a day extra bike rental.

They might run out of money but kept telling us that they would come back as they stayed in Hanoi for at least a month. We went to their hotel, met them but nothing happened. 89$US due balance is not much but these two boys were just so dishonest and disrespectful. We understand they were young but losing face is a big issue when they grow up. Be careful when dealing with him.

Solution: Pay the agreed 89$US due balance.

Allan Rogoyski (Czech Republic)

* Regional EU Project Manager at DHL
* Principle Project Manager at DHL IS Services (Europe) s.r.o.
* Global Solutions Manager at DHL IT Services Europe (current position)
DHL Czech
Email: [email protected]
Tel: +420 732 813 047

This person and his 2 other friends booked a ride with us in early July 2009. We were kind enough not to require 300$US deposit as the booking was made with short notice. They arrived in Hanoi on the 3^rd of July and we have tried our best to contact him (phone, email) and he never showed up for the trip. As his post suggests he should be a sincere businessman but from our experience, he never delivers his words. Be careful when dealing with him.

Solution: Pay the agreed 300$US deposit for the reservation of the bikes and the guide.

Franz-Josef Schrudde (Germany)

Franz Josef Schrudde Autohandel
Venloer Str. 85
50259 Pulheim
[email protected] & [email protected]
Tel: (0 22 38) 840 033
Fax: (0 22 38) 840 034
Cell: +491 728 004 885

This person and his 4 other friends (Dieter Althans, Stefan Laschinger, Martin Abelmann and Udo Kolanczyk) booked a ride with us in early April 2008. Franz had to cancel the ride three days before the ride due to the injury he had in Cambodia. They wanted to use our conditions but always tried to break the contract. In addition, they had a very bad attitude while they were riding, showing no respect to local people which in the long run will affect our relationship with the local communities.

Solution: Just a polite apology!